Category Archive: case studies

Aug 08

An inspector calls … How to prepare for official inspections

How to prepare for official inspections

Somehow I’ve ended up being the lead for preparations for four official inspections, all at different organisations. From the General Dental Council, Healthcare Commission, ICO and (gulp) HMRC. They’re never fun, but if anyone comes-a-knockin’, here is what I’ve learnt on how to prepare.   Before Appoint a lead. This person must have direct and clear access to higher management. No-one likes interrupting their work for this sort of thing, so sometimes someone with a bit of clout needs to remind people that the inspection is a priority. Know why you are being inspected. Is it: Routine Random There’s been a misfiling/previous inspection problem. This will help your focus, either …

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Aug 06

How IT is changing, a case study

the landscape of IT services is changing rapidly

We recently helped a small organisation take their next step up in IT. And while I was doing so, it occurred to me how much has changed in the last five years, maybe even less. Of course, the first thing we do is check their current specifications, how they work, and where they want to be, and then find the smoothest way of getting them there. There were four of them, with potentially a fifth joining them occasionally, but working from Europe. They had email, provided by their web hosting service, but no server. This meant they were sharing documents via email, and in just seven months had nearly filled their …

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